Yorkshire Air Ambulance Use D4H To Support Helicopter Emergency Medical Service


Yorkshire Air Ambulance selected and deployed the D4H Readiness & Response software suite to assist their operations.

Customer Background

Yorkshire Air Ambulance is an independent charity providing a life-saving rapid response emergency service to over 5 million people across 4 million acres.

The Yorkshire Air Ambulance has developed into a sophisticated emergency service that provides state-of-the-art emergency medical care throughout the county of Yorkshire, United Kingdom.

Yorkshire has a vast topography that includes not only remote, rural and densely populated areas but also includes major motorways and road networks.

Each of the two YAA helicopters – Airbus H145’s, are equipped with state-of-the-art medical and aviation specifications. Both helicopters can reach speeds of up to 160 mph and together cover the whole of the region seven days a week, 365 days a year.

Challenges & Needs

It may surprise you to know that the Yorkshire Air Ambulance Charity relies on the generosity of individuals and organizations to help save lives across Yorkshire. To keep both of Yorkshire’s Air Ambulances operating they need to raise £4.4 million per year. It is crucial that each and every one of their operations provides a meaningful value to the region.

Yorkshire Air Ambulance Director of Aviation, Andrew Lister, commented:

“We have always been using a popular software in our industry but it wasn’t standardized and flexible enough to adapt to our specific needs, it was also difficult to access. These are the main reasons that pushed us to seek other alternatives.”

At that point, they were looking for a robust and flexible system that would assist their flight desk in the management and reporting of all their operations. This platform was going to be used by their operational staff but would build a data picture for the entire organization.

Some of their requirements needed for such system were:

1- It needed to be a collaborative system for their incidents, so everyone involved could input their part. Put good information-in, get good information-out.

2- They needed to manage incidents with it. A single source of truth platform where they could create a real-time common operational picture between the flight desk and the crew in the air; a solution for all team members.

3- They needed a strong reporting tool that would allow them to re-evaluate their incident responses. Need for useful insights that provide direction on how to improve response times and capabilities.

4- They also needed to create quality reports for the management of the charity and for fundraising purposes. Having the ability to analyze anonymized operational data gives the fundraising team deep insights into their region.


Yorkshire Air Ambulance selected and deployed the D4H Readiness & Response software suite to assist their operations.

Currently, D4H is being used across the entire organization every time a helicopter takes off. The charity is able to collect information about each incident, and they use it to gather data and statistics to help better understand their responses.

“We like D4H as it is a standalone off-the-shelf solution. Everyone is getting very involved with the use of it. The first thing every crew member does when starting their shifts is to log into D4H to understand what is happening.”

Yorkshire air ambulance helicopters2

Within the modular D4H product platform, Yorkshire Air Ambulance utilizes three products:

D4H Incident Management: a smart real-time incident management software that enables your organization to coordinate an effective response to any situation. Easily create a common operating picture, communicate objectives, and collaborate on a resolution using forms, logs, maps, status boards, and more.

The results are; better outcomes, more efficient responses, and less paperwork.

D4H Incident Reporting: powerful software that provides YAA profound insights into their operations. Thanks to this, they can access game-changing data to re-evaluate their responses, make better decisions, save costs, and evidence the real value of the charity.

D4H Personnel & Training: a highly proactive system to easily manage the administration of personnel, qualifications, training, attendance, and availability. It enables performance measurement and allows to collaboratively engage personnel to reach the highest standard of professionalism.

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About D4H

D4H Readiness & Response software is a complete solution used by hundreds of emergency response teams and corporations around the world to professionally manage their incidents, personnel, and equipment.

D4H supports over 70,000 responders and tracks over 15 million hours of response data every year from terrorist attacks to natural disasters, from maritime emergencies to chemical spills. Learn more…

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