Case Study: D4H Software Deployed to Statewide US&R Mobilization Exercise


Operation SCORE is a full-scale mobilization exercise (MOBEX), which is the third in a series of five challenges to assess the State of Massachusetts Technical Rescue capability and measure interagency cooperation between State US&R Assets, the Massachusetts National Guard CBRN Teams and the Department of Fire Services Hazmat Teams.

MA - Joint Base Cape Cod,September 14-17, 2017.

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SCORE is a Statewide Collapse Operations Response Exercise. The Goal of the MOBEX was to assess interagency cooperation, communications, and interoperability in a mass search and rescue operation. It involved aspects of medical care in a hostile environment and command and control from a separate location over 72 hours. Participants supporting the exercise, in addition, to the five regional US&R teams where Massachusetts National Guard, Department of Fire Services, Massachusetts Emergency Management Agency and Regional Homeland Security Councils. During the exercise, role players acted as casualties in simulated structural collapses caused by vehicle born improvised explosive devices (VBIED), being used as a car bomb outside a school parents night. It is the largest US&R response to a fictional terrorist attack the State has ever organized with the participation of 350 members of the fire service, representing five regional technical rescue teams throughout the commonwealth and 350 members of the National Guard.


Due to the scale and complexity involved in this scenario, the State US&R teams deployed their Incident Support Team (IST). IST’s are utilized for large structure or wildland fires, mass casualty incidents, hazardous materials incidents, floods, natural disasters, large pre-planned events and exercises, as well as in support of any state Fire Mutual Aid activation.

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For the purpose of this exercise the IST identified, that due to the complex nature of the exercise and the fact it incorporated a number of concurrent incidents with the added element of multiple teams drawn from several disciplines involved in responding, that the D4H module “D4H Incident Management” would provide a valuable element of coordination, oversight, and command that could support the tracking of agencies as they present themselves for tasking.


To solve the problems faced by the first responders in the IST. The D4H Incident Management Platform was deployed. A solution that for years has set out to entirely reimagine organizational information gathering and collaboration during a response. This software is as simple and ubiquitous for data as a 2­-way radio is for voice. Our software helped organize, structure, and share all the information during the emergency response simulation. Always ensuring that decisions, actions, and commands where documented ready for audit and evaluation.

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D4H has built a solution that keeps your personnel in touch with the “right information when things go wrong”. We provide a complete collaborative incident response management system with integrated incident management, real-time situational awareness and planning tools to facilitate effective event coordination. A smart technology that ultimately will produce better outcomes and more efficient responses.


Complimented the Incident Command System (ICS)

The Massachusetts Technical Rescue IST supports the management of, large incident or multiple incidents when the complexity or span of control exceeds the local entity’s capacity to effectively manage the event. Simply stated,the IST can relieve some of the burden on local authorities by helping organize and manage information while allowing the local officials to achieve and maintain a better overall perspective of the event.

“These teams are called in when the local fire department can’t handle events any longer — they don’t have the resources, they don’t have the manpower or they don’t have the equipment.”

As the event stabilizes and transitions into recovery, the processes put in place by the IST are transitioned back entirely to the local jurisdiction. During the event the IST was able to maintain thorough record keeping over multiple operational periods in a collaborative fashion using D4H Incident Management.

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Created Situational Awareness

Good decisions require good information. Information has never before been available in such quantity, but it rapidly loses quality and reliability over time. Communication channels become flooded, information is lost, and your facts quickly turn stale. In a pressurized situation, data will inevitably be shared inconsistently, resulting in a challenging situation when trying to analyze it. D4H Incident Management was able to help manage consistency of information over multiple operational periods during the MOBEX

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Supported Logistics

During the MOBEX specifically configured info manager allowed the logistics sesction to provides for all the support needs for the incident, such as ordering resources and providing facilities, transportation, supplies, equipment maintenance and fuel, food service, communications, and medical services for incident personnel.

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Succinct Communications

The Communications Unit was responsible for effective incident communications planning, especially in the context of a multiagency incident. All communications between organizational elements during an incident where in plain language (clear text) to ensure that information dissemination is clear and understood by all intended recipients. Planning is critical for determining required radio nets, establishing interagency frequency assignments, and ensuring the interoperability and the optimal use of all assigned communications capabilities.

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Enhanced Safety

The Safety Officer was consistently able to monitor incident operations and advise Incident Command on all matters relating to operational safety, including the health and safety of emergency responder personnel by logging into D4H Incident Management. Our full form filling capability allowed for consistent messaging when developing the Incident Safety Plan—the set of systems and procedures necessary to ensure ongoing assessment of hazardous environments, coordination of multiagency safety efforts, and implementation of measures to promote emergency management/incident personnel safety, as well as the general safety of incident operations.

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D4H Company

D4H provides thousands of response teams worldwide with a complete readiness and response software solution. Our comprehensive suite of products will grant total control of incidents, personnel, and equipment. Recording over 15 million response hours per year, D4H solutions are deployed in more than 16 countries. Everyday we drive efficiencies within clients’ industrial facilities, public safety teams, and corporate crises.

Founded in 2008 by Robin Blandford, combining his background in the Coast Guard with an accomplished and talented team of computer scientists, first responders, and emergency managers; D4H has since injected global visibility into tens of thousands of operations on every continent in the world.

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