Massachusetts Regional Hazardous Materials Response Program puts technology at the forefront with D4H


Learn how the Massachusetts Department of Fire Services deployed D4H statewide across their Hazardous Materials Emergency Response Division.

Customer Background

The mission of the Massachusetts Department of Fire Services is, through coordinated training, education, prevention, investigation, and emergency response, to provide the citizens of Massachusetts with the ability to create safer communities; to assist and support the fire service community in the protection of life and property; to promote and enhance firefighter safety; and to provide a fire service leadership presence in the Executive Office of Public Safety and Security in order to direct policy and legislation on all fire related matters.

Massachusetts Department of Fire Service’s Hazardous Materials Emergency Response Division has one of the most respected Hazmat programs in the nation. It is an innovative response system designed to provide specialized personnel and equipment to the 351 communities of the Commonwealth, to enable protection to the public, the environment, and property during incidents involving a release or potential release of hazardous materials. The Regional Teams also support local fire departments with technical information and specialized equipment.

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The Challenge

David DiGregorio, deputy director of the Hazardous Materials Emergency Response Division cited that six regional response teams are strategically located for a maximum of 1-hour response anywhere in the Commonwealth.

The Hazardous Materials Emergency Response Division needed to provide a system to each of the response teams that would allow them to gain visibility and control over their equipment and it’s maintenance schedules. Further, they needed an easy way to track personnel, their availability, and their qualifications.

Massachusetts Department of Fire Service also wanted to gain oversight at an organizational level over the 6 teams, while keeping them separate at a team level.

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The Solution

Today, we’re delighted to announce that the Massachusetts Department of Fire Services have deployed D4H Technologies software solutions’ throughout their statewide HazMat program.

“Our complete organization records system gives MDFS the power to share and manage readiness and response information across all regional hazardous materials response teams in the state of Massachusetts. They can deep-dive down through team data into their incidents, membership, and training. Full self-service reporting provides detailed statistics on all teams activities, with automated monthly, quarterly, and annual reporting.”

Robin Blandford, CEO, D4H Technologies.

With D4H, these multiple teams are now connected together to report upwards to the Department of Fire Services and create large datasets to understand what resources, capabilities, personnel, and equipment are available and where they are located.

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Products Used

Within the modular D4H product platform, the Massachusetts Department of Fire Services utilizes three products for their Hazardous Materials Emergency Response Division:

D4H Personnel & Training

A highly proactive system to easily manage the administration of personnel, qualifications, training, attendance, and availability. Measure performance and collaboratively engage your personnel to reach the highest standard of professionalism.

D4H Equipment Management

Smart equipment and consumable readiness software for easy inventory administration. Ensure all of your equipment is ready-to-respond with proactive inspections, repairs, expiry dates, and service history logs.

D4H Incident Management

Real-time incident management software that enables the coordination of an effective response to any situation. Easily create a common operating picture, communicate objectives, and collaborate on a resolution using forms, tasks, logs, maps, and status boards.

D4H Incident Reporting

Automatically generate insightful incident reports with charts, visualizations, and statistics. Access game-changing data to re-evaluate operations, make better decisions and evidence the true value of your organization.

About D4H

D4H Technologies is the #1 readiness & response software for emergencies and incidents worldwide, used by over 70,000 emergency responders around the world to professionally manage their incidents, personnel, and equipment. D4H solutions are deployed in more than 30 countries, driving efficiencies within clients’ public safety teams, industrial facilities, and corporate crises.

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