D4H Technologies Help Toll Deliver Mission-Critical Helicopter Services

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In 2017, Toll Helicopters announced they were proud to have partnered with D4H Technologies in their provision of helicopter rescue services for New South Wales in Australia.

Customer Background

Toll Helicopters, Toll Group’s provider of specialized helicopter services partnered with D4H in 2017 to support its mission-critical aeromedical service for NSW Health.

As part of its contract, Toll provides rescue services in Sydney, across New South Wales and the Australian Capital Territory from four purpose-built bases in Bankstown, Wollongong, Orange, and Canberra. In 2014 Toll was awarded the NSW Ambulance southern region search and rescue contract. As part of the 10-year contract Toll has built and operates a Crewing Excellence Training Centre at Bankstown Airport. The center provides all aircrew serving the communities of NSW and ACT with aeromedical training. Toll Helicopters also operates eight purpose-built AW139 medical helicopters as part of its mission-critical services.

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The Solution

Requiring a best-in-class software solution that provides advanced mission analytics and reporting, Toll chose to partner with D4H.

“It’s really important for Toll to partner with a technology provider who offers market-leading technology solutions especially when it comes to supporting mission-critical, emergency service. The management systems will be used at Bankstown Aeromedical Crewing Centre of Excellence and will support our crew training as well as our active missions.”

Mark Delany, General Manager of Toll Helicopters.

D4H supplies unique solutions for the emergency services industry including equipment management, crew training and qualification management and incident management and reporting. These solutions enable Toll to accurately track and report all aspects of response team management as well as adding efficiencies to the overall operations of its helicopter services.

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Products Used

D4H Personnel and Training A highly proactive system to easily manage the administration of personnel, qualifications, training, attendance, and availability. Measure performance and collaboratively engage your personnel to reach the highest standard of professionalism.

D4H Equipment Management Smart equipment and consumable readiness software for easy inventory administration. Ensure all of your equipment is ready-to-respond with proactive inspections, repairs, expiry dates, and service history logs.

D4H Incident Reporting Automatically generate insightful incident reports with charts, visualizations, and statistics. Access game-changing data to re-evaluate operations, make better decisions, and evidence the true value of your organization.

About D4H

D4H Technologies is the #1 readiness & response software for emergencies and incidents worldwide, used by over 70,000 of emergency responders around the world to professionally manage their incidents, personnel, and equipment. D4H solutions are deployed in more than 30 countries, driving efficiencies within clients public safety teams, industrial facilities, and corporate crises.

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