How Response Teams Can Adapt to New Challenges During COVID-19 Using D4H


COVID-19 changed how response teams operate in many ways. Here's how one specialized SAR division of the police force deployed D4H’s cloud-based solutions to manage their activities from one remotely accessible location.

*While this article is about a real Police Force team, no names and stock photos have been used to preserve anonymity for security purposes.


Some of the team’s duties include conducting land and underwater searches, locating missing persons in remote and difficult areas (bush, snow, mountains, coastal and inland waterways, and vertical cliffs), and underwater dives to recover stolen property, weapons, evidence, vehicles, and other objects. The specialized SAR Unit also often works alongside other specialist units of the police force.

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The Challenge

With the outbreak of COVID-19, in-person meetings and training sessions were no longer possible. The team made the move to remote work as much as possible in order to ensure the safety and wellbeing of their crew.

With new remote working measures came the challenge of coordinating team activities without a physical central meeting point. The team needed a virtual environment where they could communicate and collaborate remotely. From tracking equipment inspections, training priorities, and callouts they needed one software solution to create a common operating picture for every aspect of their readiness and operational responses.

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The Solution

“D4H has enabled us to react and respond effectively to new restrictions around remote working during COVID-19. We have been able to maintain our procedures and processes and the whole team can stay on the same page at all times with all of our jobs kept in one remotely accessible location.”

The team deployed D4H’s full suite of readiness and response software to ensure that they can operate as usual during COVID-19. They maintain situational awareness using D4H which ensures good handovers during personnel changeovers.

Equipment inspections, services, and repairs are all tracked with D4H Equipment Management and anyone from the team can log into the platform and check the location or status of any item. They use D4H Personnel and Training to ensure their training priorities are clear and governance can easily manage this remotely.

Callouts are tracked, managed, and analyzed using D4H Incident Management and D4H Incident Reporting. The team has created a virtual incident command center environment to be used during an incident where all team members can stay informed and kept up to date regardless of their location.

“We found the software to be incredibly easy to use and implement, it has replaced multiple outdated spreadsheets and improved our overall coordination and communication.”

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Products Used

D4H Personnel & Training

A highly proactive system to easily manage the administration of personnel, qualifications, training, attendance, and availability. Measure performance and collaboratively engage your personnel to reach the highest standard of professionalism.

D4H Equipment Management

Smart equipment and consumable readiness software for easy inventory administration. Ensure all of your equipment is ready-to-respond with proactive inspections, repairs, expiry dates, and service history logs.

D4H Incident Management

Real-time incident management software that enables the coordination of an effective response to any situation. Easily create a common operating picture, communicate objectives, and collaborate on a resolution using forms, tasks, logs, maps, and status boards.

D4H Incident Reporting

Automatically generate insightful incident reports with charts, visualizations, and statistics. Access game-changing data to re-evaluate operations, make better decisions, and evidence the true value of your organization.

About D4H

D4H Technologies is the #1 readiness & response software for emergencies and incidents worldwide, used by over 70,000 emergency responders around the world to professionally manage their incidents, personnel, and equipment. D4H solutions are deployed in more than 30 countries, driving efficiencies within clients’ public safety teams, industrial facilities, and corporate crises.

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All content provided on this blog is for informational purposes only. D4H Technologies Limited makes no representations as to accuracy, completeness, currentness, suitability, or validity of any information on this site and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use.