How the South Leicester Community First Responders Deployed D4H to Support Critical Medical Callouts


The South Leicester Community First Responders recently deployed D4H to help improve their team coordination and preparedness when callout demand increased due to the COVID-19 outbreak.

The South Leicester Community First Responders is a scheme founded and run by volunteers who give up their spare time to attend appropriate emergency calls in their own community. They are dispatched by the UK’s East Midlands Ambulance Service Emergency Operations Centre. 

The East Midlands Ambulance Service always provides the fastest possible response to emergency calls using its conventional resources such as ambulances and fast response cars. However, for certain patients such as those experiencing cardiac arrest, every second counts. For every minute that passes without defibrillation, a patient’s chances of survival can decrease by up to 10%. 

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In the more rural and hard to reach areas of the East Midlands, Community First Responders have a much better chance of providing the immediate help needed prior to the arrival of an ambulance service crew.

The South Leicester Community First Responders, has deployed D4H to support their mission during COVID-19. Given the huge increase in callout demand due to the outbreak of COVID-19, their volunteers are being used to attend many more non-COVID-19 suspected callouts such as trauma-related incidents to help reduce the demand on the Ambulance Service. Along with increasing their callout capacity, the team has also been working with other local organizations such as the Salvation Army and other Food Banks to help deliver food parcels to those who are vulnerable and most in need.


The team needed a way to track their volunteer personnel and equipment assets. D4H Personnel and Training allows them to ensure all volunteer training, certifications, and qualifications are recorded and maintained. Proactive alerts mean that team members are notified well in advance of any training that’s due for renewal. 

Similarly, SLCFR has a large inventory of specialist medical response equipment. Items can have varying maintenance schedules and expiration dates that need to be managed. They needed one central location to store all of their equipment information, in place of their spreadsheets which were difficult to maintain and could quickly become outdated. D4H Equipment Management enables the team to easily pull up the location, service history, expiration date, or inspection schedule for any item of equipment. 

SLCFR rely heavily on donations from the public to run their operations. If you’d like to support their cause, you can click here to donate.

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Solutions Used

D4H Personnel and Training

A highly proactive system to easily manage the administration of personnel, qualifications, training, attendance, and availability. Measure performance and collaboratively engage your personnel to reach the highest standard of professionalism.

D4H Equipment Management

Smart equipment and consumable readiness software for easy inventory administration. Ensure all of your equipment is ready-to-respond with proactive inspections, repairs, expiry dates, and service history logs.

D4H Incident Reporting and Analytics

Automatically generate insightful incident reports with charts, visualizations, and statistics. Access game-changing data to re-evaluate operations, make better decisions and evidence the true value of your organization.

About D4H

D4H Technologies is the #1 readiness & response software for emergencies and incidents worldwide, used by over 70,000 emergency responders around the world to professionally manage their incidents, personnel, and equipment. D4H solutions are deployed in more than 30 countries, driving efficiencies within clients’ public safety teams, industrial facilities, and corporate crises.

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