Emergency Notification - What Happens Next?

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Situations can occur unpredictably that cause individuals and organizations to shift their focus and attention immediately to deal with an incident. Today, digital multi-channel mass notification systems have robust features and functionality as well as flexibility and agility to meet emergency communication needs and to make general communications convenient, simple and reliable. But what happens after notification occurs?

When an incident occurs, both personnel and managers are faced with high volumes of information. Their priority is to bring the incident to a swift ending. This means that efficient management of information can relieve some pressure. The reality is that in a pressurized situation, data will inevitably be shared inconsistently, resulting in a challenging situation when trying to analyze it.

Notification

When an organization identifies they have an incident, emergency or there is a disruption to the day-to-day, organized teams will respond in accordance with established plans. Notifications systems are now the favoured first step for commencing an incident response.

Today’s SaaS multi-channel digital mass notification system technology has a dynamic history that has roots dating back to the early 1960s when the U.S. government implemented the Emergency Broadcast System (EBS) as a way to quickly notify the American public in the event of an emergency.

Incident Information Logging

As we move into the future, mass notification system technology will continue to prove beneficial to the leaders, managers and administrators of organizations everywhere to meet the growing need of mass communication. However, what happens after notification and plans are put into action. Most organizations will activate their plan, set up a command centre and open an incident log. Managing response and recovery operations involves a tremendous amount of information. A difficult job is the collection of this information and deciding how to manage and control event information and response activities. All of this information will need to be managed and logged. To stay in line with the developments in emergency notification a strong information management system will be a must to ensure organizations maintain a collaborative and up to date log of events.

Typically when an incident occurs, the information flow will look something like this;

1. Incident Occurs

An incident is any situation that unexpectedly arises in the workplace which has the potential to cause injury, damage or harm. All organisations need to assess incidents and the level of attention they need to bring them to a conclusion.

2. Status Evaluated By Managers

Managers evaluate incidents and activate a planned strategy for the safe and rapid deployment of the most appropriate personnel and resources to the scene. Information management plays an important role by providing the necessary details to the appropriate response personnel.

3. Notification

An emergency notification system is a method of facilitating the one-way dissemination or broadcast of messages to one or many groups of people, alerting them to a pending or existing inciednt, emergency or crisis.

4. Incident Plans Activated, Teams Deployed & Incident Log Opened

Since emergencies will occur, preplanning is necessary. A plan specifies procedures for handling sudden or unexpected situations. When a plan and a team are activated an incident log should be opened to track events.

5.SOPs Implemented Using Checklists

Logging these activities is essential to ensure the response is handled correctly. Standard operating procedures (SOPs) are the documented processes that an organization has in place to ensure responses are delivered consistently every time.

6. Tasks Assigned According To Plan

Task management is the process of managing a task through its life cycle. It involves logging, tracking and reporting tasks. This can help either individuals achieve goals, or groups of individuals collaborate and share knowledge for the accomplishment of collective goals.

7. Resource Allocation

To respond efficiently, organizations must be able to mobilize equipment and their personnel within minutes of notification. Everything should be approached with one goal in mind “efficient and rapid response” to incidents. Logging what resources are being deployed is essential to maintain a common operating picture over the duration of an incident.

8. Task Performance

Effective task performance management requires managing all aspects of a task, including its status, priority, time, human and financial resources assignments, recurrence, notifications and so on.

9. Status Briefings And Updates To Stakeholders

Logging information ensures the best possible information for briefing. Briefing is a powerful method of enabling communications up and down the management structure of any organization with a number of management levels.


Good information management tools can help manage these important activities. Most organizations are really good at notifying their teams that an incident has occurred. What happens then? Ensuring a space to collaborate after an incident occurs is a concept where participants can share information, make decisions, and deploy resources without the requirement to be physically present in a command center.

What does your organization do after Emergency Notification?

Manage Your Incident Information The Right Way - We build an easy-to-use information management platform for capturing real-time logs, forms, and communications during an incident.

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