Just recording these activities is a good starting point, but most organizations fail to truly benefit from the information being collected.
The difficulty is often highlighted when you need to produce a report on a specific metric. Administration, spreadsheets, duplicate versions, calculations - all creating additional costs and frustrations.
Being able to instantly retrieve information with self-service reports allows you to answer queries in minutes using your live incident report data.
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Learn how to move from accumulating your incident data to analyzing your incident data.