It's becoming clear that crisis management requires more than an apologetic press release or a CEO's disingenuous appearance on the news. You now need your homework done and building blocks in place long before your incident occurs. Organizations that realize the benefits of resilience will have a high likelihood of maintaining a successful and thriving enterprise. The aim is to improve your ability to prevent incidents as well as to anticipate, absorb, accommodate or recover from them in a timely, efficient and sustainable manner. Some of the benefits of resilience that leaders in the field are benefiting from are;
Adaptability has been defined in numerous ways in the sociological and economical literature. However, at the most basic level adaptability could be defined as an effective change in response to an altered situation. This definition presumes that to behave in an adaptable fashion, an organization must recognize the need to change based on some current or future perceived alteration in the environment and change their behaviour as appropriate. More resilient organisations demonstrate a capacity to improvise, innovate and experiment in addressing challenges and exploiting opportunities.
Competitiveness pertains to the ability of an organization to continue to sell and supply goods and services in a given market, in relation to the ability and performance of other organizations in the same market. Organisations should enable and prioritize learning from previous positive and negative experiences, including risks, incidents, near misses, vulnerabilities and opportunities, with learning involving demonstration of evidence-based actions to strengthen resilience.
Efficiency and Effectiveness
This is when your organization is performing or functioning in the best possible manner with the least waste of time and effort. Organisations should create the means, incentives and imperatives to share information about risks, incidents, near misses, vulnerabilities and opportunities, across the organisation and with partners and other interested parties, including competitors where this could realize mutual benefit.
Ensuring the quality of being logical and consistent across organizational policies. Organisations should promote innovation such that everyone proactively applies learning to identify new and better solutions and address the shifting needs of the organisation arising from its changing environment.
In a business context, agility is the ability of an organization to rapidly adapt to market and environmental changes in productive and cost-effective ways. More resilient organisations conduct horizon scanning to anticipate trends and problems emerging and approaching over different timescales.
Your reputation is the beliefs or opinions that are generally held about your organization. You will maintain your reputation if staff are empowered by a culture of trust, openness and innovation; delegation of responsibilities is an accepted norm.
Organizational culture encompasses values and behaviors that contribute to the unique social and psychological environment of an organization. A more resilient organisation cultivates a culture of shared purpose and values to which the organisation as a whole demonstrates commitment.
Resilience ensures that critical business functions and the supporting infrastructure are designed and engineered in such a way that they are materially unaffected by most disruptions, for example through the use of redundancy and spare capacity. We're always interested in anything that helps in improving your resilience. Being able to gain real value from your information is one of the reasons [D4H]™ Technologies was created.